Terms & Conditions

1. About Us and Application of Terms

MCR First Aid Training provides accredited first aid and safety training across the UK. MCR First Aid Training is a sole trader business operated by Anna Kolder and trades under the HMRC-registered name “Anna’s First Aid Training”. Our registered business address is 35 Tintern Rd, Middleton, Manchester M24 6HT, United Kingdom.

These Terms & Conditions apply to all users of our website and to all training bookings, whether made online, by email, by phone, or in person. By using our website or booking a course with us, you agree to these terms and all associated policies.

For the purposes of these terms:

• “B2C” (Consumer): An individual booking a course for personal reasons, outside of their trade, business, craft, or profession.
• “B2B” (Business): A company, charity, or individual booking a course for purposes relating to their trade, business, or profession (including booking on behalf of employees).

2. Website Use, Medical Disclaimer and Intellectual Property

Medical Disclaimer: The information provided on our website and in our course materials is for educational and training purposes/simulation purposes only. It does not constitute professional medical advice, diagnosis, or treatment. In a real-world medical emergency, users must immediately contact 999 (or local emergency services) and follow official emergency protocols. You should not rely on website content as a substitute for consultation with a qualified healthcare professional or as a guide during an active medical crisis. Reliance on any information found on this website is strictly at your own risk.

Intellectual Property: Course materials may not be copied, reproduced, or distributed in any form without prior written consent.

3. Booking a Course

Bookings can be made via email, phone, or our website. Your place is confirmed, and a binding contract is formed, only once you receive an official booking confirmation email. If we cannot accept your booking, we will notify you, and no payment will be taken. A unique booking reference will be issued for future correspondence.

• B2B Bookings: If you are booking on behalf of a business, you warrant that you have the legal authority to bind that business to these Terms & Conditions.
• On-Site Courses: For courses delivered on-site at a client’s premises, failure to provide necessary information when requested may result in cancellation or additional administrative charges.

4. Payments and Deposits

We accept card payments and bank transfers. We are not VAT registered (no VAT applied).

• B2C (Consumer) Payments: A 20% deposit is required at the time of booking. The remaining balance is due 28 days before the course date. Bookings made within 28 days require full payment upfront.
• B2B (Business) Payments: A 20% non-refundable deposit is required at the time of booking to secure your requested dates. The remaining balance is payable within 30 days of the invoice date or no later than 14 days prior to the course start date, whichever is sooner.

5. Rescheduling and Transfers

Transferring Your Place: You may transfer your booking to another person free of charge (48 hours’ notice required).

Rescheduling by the Learner: Rescheduled courses must be attended within 3 months. The following fees apply:

• More than 2 weeks notice: Free
• Exactly 2 weeks notice: 5% of course fee
• Less than 1 week notice: 50% of course fee

6. Cancellations and Refunds

6.1 B2C (Consumer) Statutory Rights and Cancellations If you are a B2C consumer booking online or by phone, you have a statutory right to cancel your booking within 14 days of receiving your booking confirmation for a full refund.

• Short-Notice Bookings and Express Consent: If you book a course that is scheduled to start within your 14-day statutory cancellation period, you expressly request and consent to the training services commencing during this period.
• Loss of Rights Upon Completion: You acknowledge that once the course has been fully delivered, you lose your statutory right to cancel.
• Cancellations and No-Shows: For cancellations made with less than one week’s notice, or in the event of a ‘no-show’, we reserve the right to retain a sum equivalent to our lost booking revenue and administrative costs. Because we reserve a specific seat for you that cannot reasonably be re-allocated at short notice, this amount may be up to 100% of the course fee.

Standard Consumer Cancellations (outside of the 14-day statutory period):

• More than 2 weeks notice: Full refund minus a �10 administration fee
• Exactly 2 weeks notice: 50% refund
• Less than 1 week notice (or no-show): Retained to cover lost revenue/costs (up to 100%)

6.2 B2B (Business) Cancellations The 14-day statutory cooling-off period does not apply to B2B bookings. For all B2B cancellations, the following terms apply to cover our loss of availability and administrative overheads:

• More than 2 weeks notice: Refund of any balance paid, minus the 20% non-refundable deposit
• Exactly 2 weeks notice: 50% of the total course fee is payable/retained
• Less than 1 week notice (or no-show): 100% of the total course fee is payable/retained

Refunds are processed within 14 working days.

6.3 Cancellation by MCR First Aid Training If we must cancel or reschedule a course, you will be offered:

• A full refund, or
• A free transfer to another date

We will provide at least 48 hours’ notice where possible.

7. Course Participation Requirements

To ensure safety and quality:

• Learners must be physically able to take part in practical activities (e.g., CPR).
• Comfortable clothing is recommended.
• If you have medical conditions, please consult your GP before attending.
• A basic level of English (Level 2) is required.
• Reasonable adjustments are available - please contact us in advance.

We may refuse participation (without refund) if a learner:

• Arrives late
• Is under the influence of alcohol or drugs
• Behaves inappropriately
• Poses a risk to themselves or others
• Fails to meet minimum age requirements

8. Behaviour and Conduct

All learners must:

• Treat others with respect
• Follow trainer instructions
• Participate positively
• Use appropriate behaviour and language
• Follow health and safety rules

We operate a zero-tolerance policy for harassment, discrimination, abuse, or disruptive behaviour.

9. Assessments and Certification

• Assessments follow awarding body standards.
• Methods may include practical demonstrations, written tests, verbal questioning, and observation.
• Learners who do not meet the required standard may re-sit or receive additional support (fees may apply).
• Assessment records are retained for 3 years and 6 months.

10. Health, Safety and Equipment

• All training venues are risk assessed, and a qualified First Aider is present during all sessions.
• Any accidents or hazards must be reported immediately.
• Learners must use equipment only as instructed, report any damage, and follow hygiene protocols (e.g., hand sanitising, face shields).
• Deliberate misuse may result in removal from the course or liability for damages.

11. Safeguarding

We are committed to protecting children, young people, and vulnerable adults. Safeguarding concerns must be reported to: Anna Kolder, Designated Safeguarding Lead, at mcrfirstaidtraining@gmail.com. If someone is in immediate danger, call 999.

12. Data Protection and Privacy

We comply with GDPR and the Data Protection Act 2018. We collect and process personal data only for course administration, certification, and regulatory compliance. Data submitted via website enquiry forms is securely governed by these policies. Full details are available in our Privacy Policy and Learner Privacy Notice.

13. Equality, Diversity and Anti-Bribery

• We are committed to providing a fair, inclusive, and accessible learning environment and do not tolerate discrimination of any kind.
• We do not accept or offer bribes, gifts, or inducements, and any actual or potential conflict of interest must be disclosed immediately.

14. Complaints and Appeals

We aim to resolve concerns quickly and fairly.

• Informal Complaints: Contact us via email or speak to your trainer.
• Formal Complaints: Submit in writing to: mcrfirstaidtraining@gmail.com.
• Acknowledgement within 24 hours, with a full response within 5 working days (informal) or 20 working days for formal investigations.
• Appeals must be submitted within 25 working days of the decision.

15. Liability

• 15.1 Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
• 15.2 Subject to clause 15.1, our total liability to you in respect of all losses arising under or in connection with this contract (whether in contract, tort, or otherwise) shall be limited to the total course fee paid by you.
• 15.3 Under no circumstances shall MCR First Aid Training be liable for any indirect, special, or consequential loss or damage, including but not limited to loss of profits, loss of business, loss of opportunity, or loss of anticipated savings.
• 15.4 We are not responsible for the loss or damage of personal belongings brought to training venues.

16. Contact Information

For all enquiries, please contact:

• Business Owner and Policy Holder: Anna Kolder
• Email: mcrfirstaidtraining@gmail.com
• Registered Business Address: 35 Tintern Rd, Middleton, Manchester M24 6HT, United Kingdom.